Dotto-One, a Toronto-based ISP, delivers high-speed, unlimited Internet services at competitive rates, ensuring quality connectivity without budgetary constraints.
Is Dotto-One in your Building?
ARK
00:06 12 Apr 24
Roger A.
17:09 25 Sep 23
Continued to be impressed by the level of Customer Service, Professionalism and Speedy turnout for Service Calls - from this extraordinary Toronto Internet Company; highly recommended.
James A.
23:12 28 Aug 23
I have used their 150mbps service for 3+ years on a month-to-month contract. The technician who installed it was very professional and quick. I don't recall ever having to reach out to their customer support. Their customer support proactively reached out when they noticed that I had disconnected my modem during renovations. They would also proactively reach out to let me know of any upcoming service outages. The price was very competitive, and only went up once while still being very competitive. When I needed to end the contract, it was pain-free. I would highly recommend that you consider Dotto-One if they are an option in your building.
Mike E.
15:28 17 Jul 23
Incredibly fast and reliable internet with fantastic service to match. Unquestionably the best ISP in Toronto.
Aa A
19:07 04 Jul 23
In my opinion this ISP provides private networks and doesn't deal with the general public. They try to please and it is pretty nifty to see their contractor with a huge spool of wire they literally install under the street. Dotto-One wont let you bring your own modem and Dotto-One provides a restricted modem meaning you don't have access to settings like backup / restore, remote login, or firewall etc. but they explain this is standard practice when managing a private network. Instead you may ask for adjustments or access to some of the control panels such as NAT, LAN or for bridged mode allowing your own router which will provide the greatest functionality. They have set up a back door into the modem. Dotto-One does not provide an email server or web space. Up-time and speed has been solid and its easy to reach customer service so you wont be on hold for long.
Scott U.
21:05 25 Jun 23
Reliable network that a friend uses great rates too
Michelly M.
21:11 23 May 23
De A.
17:29 29 Mar 23
As soon as I had a problem with my internet I contacted Dotto-One tech-support and I received a very friendly and professional assistance. I really appreciated it and I greatly recommend their service.
Amir N.
17:19 03 Mar 23
Priya R.
17:43 01 Mar 23
Very reliable service far better than the unreliable duopoly of roger and bell. Very responsive support. I never faced any issues with their service. Even when I had any concerns it was quickly resolved.
Casemiro Mior J.
18:49 31 Jan 23
Best Internet in Toronto! Congrats guys!!
Merrill N.
23:17 27 Jan 23
Exemplary service for Installation. Big shout out to SHUBHAM. Very polite and efficient. Well done!
Boris S.
18:54 09 Dec 22
Good internet service with a good prise!
A g
20:17 21 Sep 22
Really helpful, excellent Customer Service. Even when I had a billing hiccup, Ian fixed it right away with grace and speed. Bravo! Pricing is competitive, service is great, and actual humans when you call. Honestly it’s kinda like winning Lottario. Small but powerful 👍🏼Bonus, Email is sent as soon as a disruption occurs, which isn’t very often, and barely noticeable on my end. Please consider them💫🌟
Luis A.
14:12 07 Sep 22
Excellent service and very helpfull staff for many years.
Leyla T
21:59 11 Aug 22
Great service from beginning to the end. I recently had to cancel their service due to my condo's bulk discount with another company. Customer service and technical support were extremely helpful and accommodating in my sign up many years ago, as well as in my recent cancellation.
Mary M.
16:23 10 Aug 22
I have been using Dotto one for a number of years. The quality and speed of their Wifi service has always been great, no disruptions at all during the daytime. Any questions I have had were quickly responded to by the tech team. I thank you for your service.
Renzo P.
15:47 21 Jul 22
Absolutely great service from Ian and the team at Dotto-One, every time I contact them! Patient, polite, and very knowledgeable. They go above and beyond each time. I find this rare today and I highly recommend Dotto-One over the larger providers. And very reasonable rates.
Francis V.
14:56 18 Jul 22
I've been using their Internet service for 10 month now and it's been great!. Great speed for the cost of the service. Their customer service is amazing. I strongly recommend Dotto-One on top of the other providers. You won't be dissapointed.
Calvin K
18:04 29 Jun 22
I had a great experience with them for the past few years, no complaints. Good pricing and service. Friendly staff... small team so have that more personal relationship too.
Vineet J.
14:00 31 Mar 22
I have used Dotto-One for more than 2 years now; Fantastic internet speed and customer services for the price point. It's a no brainer !
denise M.
18:16 01 Feb 22
I switched over to Dotto-One from my previous long-time internet provider to cut back on monthly costs, and have no regrets in doing so. The prices are excellent, and the technician was very polite, informative, and exactly on time.
Mo M.
22:35 27 Jan 22
Fantastic customer service and best price for brodband in downtown Toronto.thank you
Lara V.
17:56 27 Jan 22
Day to day the internet has been pretty good but was extremely impressed with the customer service when a planned maintenance turned into an unexpected internet outage that lasted for the entire morning. It was easy to get in touch with customer support and the representative we spoke to, Alexandra, let us know right away how long the issue would take to resolve so we could plan around it and then did a follow-up a few hours later to make sure it was fixed for us. With WFH internet outages can be extremely stressful so it's great to know we can count on professional, reliable customer support when it does.
ANDY H.
20:22 19 Jan 22
Thank you for this company ❤️ this prise everything month is the same never change
Josh W.
14:59 23 Dec 21
No issues in the last 6 months since moving in. The internet has cut out maybe once in that time span. It's fast, download and upload speed is ultra quick and it's reliable. Not to mention the few encounters of customer service I've experienced have been nothing but amazing. Please support local in these trying times by signing on with Dotto-One!
Alexander M.
15:00 22 Dec 21
Created a new company that relies on daily video communication (zoom/google meet/teams) with prospects and clients. The building we are in (Branch HQ) use Dotto exclusively and all expectations have been exceeded.
Ruby
14:33 22 Dec 21
The staff go above and beyond every single time!!
Elizabeth “AwesoMe” S.
15:15 03 Dec 21
The installation was done smoothly and right on time. So far so good and they even shared on how to test the internet speed using "speed test okla". Service is great, most important you can talk to a human person not automated hoopla..
Pearl Tellis-Mane (.
21:52 29 Nov 21
The technician (I think his name was Mansoor) who came over to our place today, Nov 29, 2021 was amazing! He was very knowledgeable, polite and patient. It took him a few hours to get it done but he did it with a lot of patience. His work too was very neat and done with much perfection. We were highly impressed at his professionalism and so glad to have someone like him to come and install the internet for us.
I N
01:51 15 Oct 21
As a brand new customer, I was impressed with their installation services. I was a Bell client and was told by the Bell tech I couldn't get a signal in my kitchen where the copper wires are in my condo. Well, Dotto-One sent their technician, Mansoor Z. who was able to find a signal and came prepared with all the gear needed, plus he did a very clean installation, and helped me set-up the range extender at the proper location. I can't say enough of how pleased I was with Mansoor's pleasant and polite manner, plus his neat work. I have yet to test the network stability in the long run, but I think Dotto-One is the answer for people who appreciate price and service.
Bo D.
23:12 01 Oct 21
Super friendly staff and pricing. Prompt resolutions for many challenges my unit and the building have faced unmatched by the big corps like Rogers or Bell.Special shout out to Nam, who went beyond by helping me with my requests involving internal work transfers after hours. Definitely recommend trying out its services if available in your area!
Alex B.
16:17 30 Sep 21
Everything I read in the reviews about quality, friendly, service has proven true in my experience. I was hesitant to change from one of the big providers and delayed for over a year. That was a mistake. Now, in hindsight, I wish I had made the move so much sooner.Price for value is off the charts (I'm paying the same as I was with a big carrier but getting more than twice the speed and 10X the upload speed).Service is off the charts (David went above and beyond to run wires so I could have the access point in my office and not in our newborn's room).Do yourself a favor and get on with these guys. You won't be disappointed!
may L.
12:48 26 Aug 21
JOSEPH M.
14:41 24 Aug 21
Very good speed. No troubles no signal dropping like the Roger's internet. Pricing great and very economical when compared to Roger's. I am very glad I changed over to Dotto one this month. Roger's was taking us for granted and they treat their customer very badly...and not responsive...making us wait for 30 mins holding the phone.David the Dotto one technician was very good at the installation...please change over if Dotto one is in your building ...you will not regret it.
Richard T.
18:52 19 Aug 21
I really appreciate the support of Dotto-One. I've had technical problems in the weekend, and tech support would call me right away and have my issues resolved. They would also tell me a couple of tips to improve the internet performance. For someone who don't have too much tech knowledge, I find it really helps. 100% recommend it.
Dylan M.
18:56 18 Aug 21
Stellar service. I wish Canadian legislation would give companies like this a bigger shot. Alexandra, David, and Manpreet (sorry if I have your names wrong) have all been exceptional. It feels like a family run operation in the best sort of ways, while still delivering on professionalism and quality.The installation was a bit trickier, but they did an excellent job!
Ziv A.
14:31 28 Jul 21
Great reliable service.Quick response for any call, question or service request.Super fast down/up stream.Close to no outages or service glitches, even when these odd occured, it was solved with in minutes!Highly recommended! Best ISP I had!
Karl B.
20:30 06 Jul 21
Highly recommend! Unbeatable price and service is reliable. Ive never had an outage and its been about 3 years. Customer service on the phone is always so friendly and my installer (David) is a gem. Super cheap, no installing fee, no contract (cancel anytime), reliable, fast, great customer service and the best part.... not dealing with bell or rogers price gauging and brutal customer service. Cant go wrong with Dotto
Karl B.
20:29 06 Jul 21
Highly recommend! Unbeatable price and service is reliable. Ive never had an outage and its been about 3 years. Customer service on the phone is always so friendly and my installer (David) is a gem. Super cheap, no installing fee, no contract (cancel anytime), reliable, fast, great customer service and the best part.... not dealing with bell or rogers price gauging and brutal customer service. Cant go wrong with Dotto
David B.
10:54 10 Jun 21
Dotto One's technicians are extremely responsive and very good at what they do. Twice I've called with issues connecting devices to my Wifi router and both times I got Ian and he was a tremendous help and had my devices up and running in a few minutes. Would definitely recommend Dotto One!
Stephen B.
15:51 08 Jun 21
I have been a very happy customer for some years now. The price is incredible, the speeds are amazing but what I love the most is the fantastic customer service. Consistently awesome service anytime I've had to call (which is usually me forgetting a password or updating my credit card) I have gotten a smiling, friendly person on the other end of the line who helps me quickly. If you have them in your area; GET THEM! You won't be disappointed.
Musafiri O.
21:38 07 Jun 21
Hello, all! I’m taking some time off to send a big shout out to Alexandra who works at Dotto One. She took the call, back in January 2021, when I first phoned them looking for Internet service.Her and David Dupuis (the technician who installed the machine) were professional as well as warm and friendly. That goes a long way with me. They take their job seriously and take pride in it. It says a lot about a company, I think.If you’re looking for a smaller company with a community feel, consider giving Dotto One a shot. . . you won’t regret it.
Mahendra D.
23:21 30 May 21
Fiona S.
22:52 17 May 21
Was very pleased with the professionalism of the two servicemen that came to install. The price was a fair bit lower than my old provider and 8 times faster download speed and 20 times faster upload speed!
Gabor R.
14:31 01 May 21
The service is 100% reliable and as fast as promised. The very few times I felt I needed to contact them (none of these events were anybody's fault) they were responsive and swift, with excellent communication skills. They quickly adapted to my knowledge level and didn't under or overestimate it so no unnecessary blurb or ununderstandable technical lingo was wever an issue. The time I had to give up their service, they (as opposed to many other companies) were still just as helpful as before.
Lukas F.
15:53 19 Apr 21
Actually good internet service!
George C.
21:40 05 Apr 21
I changed to Dotto-One in February 2021 after many years with Bell as my internet server. I even got Bell email service after having so many problems with Incredimail which was available when I bought my laptop.A friend of mine changed over to Dotto-One also at the beginning of 2021 due their fabulous 6 month offer which couldn't be ignored.The installation was quick and the technician was polite, very knowledgeable, wore his mask and gloves, social distanced and answered any questions that I had. I couldn't have been more impressed with such outstanding service, which today is very hard to find. I am so happy and contented that I took my friend's advice to switch to Dotto-One. Their prices are excellent compared to the hefty prices charged by Bell and their prices are always increasing without any notice.Bell also told me that I could still keep my Bell email address. This was untrue, so I changed my email address to gmail which was somewhat of an inconvenience to me but well worth it in the long run !!If you want exceptional internet service with less expense, please switch to Dotto-One. You won't be disappointed !!!George Cornthwaite
Brady E.
12:24 05 Apr 21
I had a great experience with Dotto-One from the beginning to the end. Customer service is great and I never had any trouble with the service.
Lazar M.
22:22 22 Mar 21
Couldn't have asked for better service, the technician was super nice and very knowledgeable. if you're getting an installation, ask for David.
Catherine R.
14:49 02 Feb 21
Just completed an install with David and after having Rogers, this experience was a complete 180. David was friendly, prompt, thorough, detail oriented (made sure the router was physically configured based on how my other equipment was organized), checked in to provide an update on when he was arriving, checked not only the hard wired speeds but the wireless as well and reconfigured to minimize interference.... and the list goes on.When I replied to their booking service making an address correction, a HUMAN responded to me 👏🏾.Also- you can actually book an install time vs. a window when ordering the service.I found them by googling RELIABLE and AFFORDABLE internet; add to that actual customer service... WINNER!This is only day 1 of service but I am already VERY happy I made the switch.——————Update to this 2-ish years later, still phenomenally happy with these guys. Service is reliable at the odd chance there’s an outage, there’s an email waiting for you saying what the problem is and the status.Can I give 6 ⭐️‘s?
Jocelyne D.
16:57 28 Dec 20
Dotto-One has the best technicians around.
Majdi E.
19:15 18 Dec 20
I rarely leave reviews for business online (mostly for products) but I had to take this time and share my experience with internet provided by Dotto-One. having been a former customer with Rogers, Bell and TechSavvy for almost 18 years, I can certainly say Dotto is by far the best value overall. Its internet speed is fast and consistent. Since I moved to Dotto in summer 2016, there have been no service interruption or downtime aside from a handful scheduled maintenance. the one time I needed service, which was related to my own customized wifi setup at home, the tehcnication showed up couple of hours later and gracefully helped answer my questions and give me advice though the issue wasn’t related to their service, neither their equipment. A true a company that care about its customer. I highly recommend to everyone how can get their service in downtown area.
Leahanne S.
17:22 12 Nov 20
Great phone service, very. Friendly honest about how much data you need.told me I only need the lowest price.
Selina L.
13:25 07 Nov 20
When I was looking for an internet service provider while living in downtown, I researched across multiple companies to see who had the best deal. And that was Dotto One. Their prices are unmatched. Other companies were charging an arm and a leg on top of having to pay for the modem + installation fee. With Dotto, I wasn't charged for the modem or installation fee.With regards to customer service, they are the BEST. They are responsive, friendly, and even during modem installation, they were very professional.Never had any issues with their internet either (although I'm not a heavy user). Unfortunately, I moved out of the downtown area. I ended up transferring my account to my tenant who agreed to continue using Dotto One after getting a chance to try out the internet beforehand.To the staff at Dotto One: I sincerely hope you continue to grow as a company. You truly deserve it! 🙂
Doug C.
18:36 15 Oct 20
I have so much praise for the service and the level of knowledge these guys have shown me. Everything was explained in easy to understand language. Very impressed
Satpal S.
18:59 13 Oct 20
Dotto One is an amazing ISP that goes above and beyond to serve the customer. I never had a single issue with my connection over the years. On one occasion, Dotto One proactively contacted me to resolve an unnoticed issue with my setup. I am grateful for their service and excellent customer service. Thank you Nam!
S S.
17:55 13 Oct 20
Dotto-one has been amazing in terms of internet and service. They are truly a one of a kind company. I wish they were in some of the other building downtown so that I can continue with them. They will help in person immediately and answer phone calls immediately too. Really impressed and grateful for their service. Thank you Nam and David!!! Everyone else should switch to dotto-one immediately!!!!
James C
06:08 13 Oct 20
Best internet service, affordable on top of all, best customer services. Back in May when I saw the ads for fibre broadband in our building, emailed for enquiry, got the answer back the same evening, after signing on, David came in for installation two days later as promised and right on time, followed all covid protocol with PPE, David was very professional and friendly, although we came across few huddles specifically in our unit, he found ways to resolve and done within an hour, David also spent time to answer all my questions with patience above and beyond, in the following two days after installation we came across two more problems subsequently also local to my unit, however David came back again and again with a smile, we were very appreciative of the patience and level of amazing customer service we received. After almost five months of using Dotto One fibre broadband, we are 100% satisfied, very steady and strong signal any time of the day, no more slow down during rush hour in the evening when everyone in the building is using internet. Great job Dotto One Team, especially David!
aparna D.
15:31 05 Oct 20
Most Amazing Service Ever - honestly the best service experience not just for internet providers but any service i have received in downtown. Also best prices.
Nick Y.
04:07 01 Sep 20
Best ISP I've ever had 😀 Fast Internet, friendly & fast customer service & extremely great rate for the speed they offer! It's been my pleasure been their customer for the past few years.
Anurag A.
22:19 31 Aug 20
Super awesome provider. I was with Dotto One for almost 4 years and I don't remember ever calling them for any service related issues. And when I did call, I always got through to someone within a few minutes.Unbelievable customer service and a great group of people.I highly recommend anyone to use Dotto One if they serve your neighbourhood.
Vincent De F.
22:12 27 Aug 20
Today is a sad day. Im moving from my condo to a neighborhood without Dotto. They had a table the lobby one day a couple years back. Their prices were better than bell and lines were good to go. We had it set up and never had an issue. In fact, I've received proactive emails that they updated my firmware or that they fixed a channel conflict on my router settings to ensure better service.My credit card expired before I could update it and they were gracious and patient, never interrupting service while I got things accurate again.I'm genuinely bummed that they're not moving with me. Emailed in my cancellation request this morning. Nam called in the evening to confirm. Thanks for the service girls and guys.
Vincent C.
17:23 20 Aug 20
I live in the Polo I condo building in Toronto and have been really pleased and appreciative with the quality service of Dotto One. They're incredibly responsive and the quality / service provided has been top notch. Really fortunate to be living in a Dotto One serviced building.
Andrew G
18:30 06 Aug 20
Signed up with Dotto after they became available in my building and I am very happy I did. I signed up for the 500 MBPS service and it was not available yet, so they gave me the 200 MBPS service for free, until the 500 is available. The technician (David) who serviced the install was fantastic and very knowledgeable about the company and product. To top it off, I have had Bell's Gigabit service for 2 years and never reached over 200 MBPS. With Dotto One's 200 MBPS service, I am getting 200 MBPS, IMAGINE THAT? The big telecoms could NEVER! Highly recommend!
Bishal K.
13:30 06 Aug 20
Very good service. I am enjoying it.
David R.
13:38 02 May 20
I could not connect to the internet with my laptop. All other devices we own continued to connect to the internet with no problem. I spent 90 minutes on the phone with my laptop's technical support team with no resolution. After spending about 10 minutes on the phone with Ian from Dotto-One, my problem was solved. The solution was not a Dotto-One issue but Ian went out of his way to assist me. It should have been solved by my laptop's technical support team. This is the second or third time I've interacted with Dotto-One tech support in the last 18 months. They always provide extraordinary customer support. Bravo Dotto-One! Thanks again Ian!Cheers,David
Mike T.
22:43 20 Apr 20
Fast reliable service and quick responses/action taken when the rare issue did arise.
Xinnan L.
17:33 31 Mar 20
So far so good! I am tired of gettin gripped of by Bell (paid $120 for Gigabyte speed, getting 108 mbps at best). So decided to switch to Dotto One, whole process went super smoothly and now i'm paying $50 for 100mbps but actually getting 100mbps. Bell should be ashamed!
Cristiana C.
02:51 12 Feb 20
Where do I even start? I love this internet company and the wonderful and courteous customer service they provide!
I feel like my words fail to explain how satisfied and happy I am. Just sign up with them and you’ll see for yourself. ❤️
I feel like my words fail to explain how satisfied and happy I am. Just sign up with them and you’ll see for yourself. ❤️
je P.
17:46 29 Jan 20
I highly recommend Dotto One internet service. It’s a company with a first rate ultra high speed internet product and great team of staff who provide excellent service. I have nothing but good things to say about this company. They deliver internet that exceeds the speed, quality and service of the biggest companies (and I have been with both) for less cost. Very happy customer.
Robert
19:14 21 Jan 20
So glad to read all the amazing comments about Dotto-One. As the founder of Dotto-One, very happy to see everyone enjoying the awesome company which I founded. Thank you.
Dmh 2.
02:02 17 Jan 20
I can only say amazing things about Dotto-One Fibre internet. Best customer service , best instalment service above and beyond, best price for Fibre internet. Thank you. !!!!!Never knew this was an option in my building and so glad I do now. 👍😃
Marc W.
22:05 06 Jan 20
Speed is as advertised. Customer service is in cananda and quick to answer the phone and help. The prices are great, and ive never had a real issue with connectivity. Great service.
Tony L.
23:46 29 Dec 19
Excelente service and price. Never had any problems.
David G.
18:39 27 Dec 19
Called on a Sunday afternoon about a problem and got a callback from a tech in just a few minutes. The tech resolved the problem with me on the phone and adjusted my profile so that future firmware releases wouldn't mess with my personal settings. Just try and get this kind of service from the big guys!
Almouhannad A.
01:41 27 Dec 19
I have been using Dotto-One for over a year, great company, great service, I highly recommend it.
Mouhanad A.
01:39 27 Dec 19
great company, great service, highly recommended.
J K
00:53 27 Dec 19
Great service, reliable internet. Don't know what more you could ask for. Highly recommended.
Hubba H.
02:46 27 Nov 19
My god the customer service and technical support was amazing super and professional, knowledgeable, helpful, plus efficient. The gentlemen came over to connect my service called me about an hour before to verify one more time that he was on his way (along with the e-mail confirming my appointment earlier in the day). He was very knowledgeable and explained everything to a tee (the difference between logging into normal wifi and 5G). Plus, he ensured everything was up and running before he left. Thanks Dave, you were awesome (P.S. you left your little flash light behind). Very happy with the internet quality, super impressed with the customer service and home service.I recommend this to everyone that can get Dotto-One service at City Park Co-op or anywhere that has the service. Last, I recommend Dotto-One toget a training team together to teacher other companies about GOOD CUSTOMER SERVICE.GOOD JOB and very satisfied
Morgan S.
01:20 27 Nov 19
Not rogers bell or Telus, best costumer dmservice I’ve ever received from an ISP HANDS DOWN. Better speeds and prices than any competitors, would love to see them able to get into residential because they crush the competition in every way
Charles F.
21:55 22 Nov 19
DOTTO-ONE is an awesome internet provider (ISP). I got a "free installation" appointment the next day. David the technician quickly prepared wiring and installed the "free" modem. He even set up my TV and phone and explained things —just out of kindness. They have 24/7 tech support !! I do Internet SpeedTests at various times of the day and they are always 50MBPX as promised —never any fading service. I am very satisfied.
Ujjawal M.
22:13 12 Nov 19
Been with them for almost two years now. Just had some internet connectivity issues. Called them up and they immediately picked up. Spoke with David who is a super nice guy, although the others are nice too when I called before, and it turned out it was a modem issue which wasn't even their fault. Super easy, super awesome, very reliable. Good service like this is hard to come by. And I give a lot of negative reviews on GMaps haha. Thank you David and Dotto One Team!!
Alistair M.
04:33 07 Nov 19
This is by far the best internet I've ever had while living in downtown Toronto. If you've never heard of this company you should definitely check out to see if you can get service from them. I know that they only serve as some of the buildings in that area but everybody that gets them will be extremely happy! Definitely the fastest upload and download speed I've ever had with any provider anywhere I have ever lived. Also the one time my building had a power failure and there was an interruption they phone me almost immediately. I was flabbergasted! You'll never get service this good from any other internet provider oh, that's just a fact!
Glyn W.
16:40 08 Sep 19
Dotto-One customer since 2016.From my initial enquiry through the whole installation process and the continued support and providing a superb service.I give Dotto-One a 10 ++++++ rating.David and Ian have always provided a superb service where nothing is too much trouble and always take the time to make sure that the customer fully understands.It is a genuine pleasure to deal with a company that cares about their customers and values their customers.It is a true rarity in todays day and age and greatly appreciated.I would highly recommend Dotto-One to anyone.Keep up the fantastic work guys.Glyn Waterfall
Stephanie H.
23:49 28 Aug 19
Dotto's internet has been flawless!! When I had to move and discontinue my service they even pro-rated my service and gave me credit back.
Mark H.
20:32 31 Jul 19
Fast Friendly Knowledgeable Service every time!!!!
Rick W.
16:51 19 Jul 19
Great customer services with good options for high speed internet.
Merle M.
19:09 06 Jun 19
The guys Ian and David are great. Personable, so friendly, very patient when they talk me through things over the phone, always able to come to me to fix what I find out to be a silly thing, no complaints. Everyone I've talked to on staff are wonderful, and the price is right!
Irene S.
14:11 05 Jun 19
Rarely do you see a team as professional and dedicated as the guys at Dotto-One.
I met Ian and David separately - they came to my home for installation and
follow-up support, they do try their best not only to make sure your Internet working but
also set up all your devices to your satisfaction, great guys! Their promo price is also
extremely competitive, I am so glad I switched to Dotto-One!
I met Ian and David separately - they came to my home for installation and
follow-up support, they do try their best not only to make sure your Internet working but
also set up all your devices to your satisfaction, great guys! Their promo price is also
extremely competitive, I am so glad I switched to Dotto-One!
Sharon T.
16:04 29 May 19
Dotto-One customer for over two years. Moving away from Rogers was the best thing I did. To everyone at Dotto, thank you. Gone are the days where I dread calling tech support and the minutes wasted in automated menus, etc. just hear "try unplugging your modem". Three rings is all it takes to reach customer service and it's the best service I have ever received from a company. Make the switch now.
Ella
16:23 26 Apr 19
We switched from the big internet/ phone provider to Dotto One.Small company, great service! Competitive rates. Dotto One is very flexible and accommodating with the installation schedule. Even with our complex setup, the customer service and technical support went above and beyond: super professional, knowledgeable, helpful, and efficient. Very happy with the internet quality; looking forward to starting our experience with the home phone .
thatguy T.
00:52 09 Apr 19
I can't say enough good things about how great my experience with Dotto-One has been. Even before I get to the quality of their product, let me say just what a joy it is to interact with their staff at every level.These days it seems that at every step, whether it be a grocery store, insurance provider, renovation contractor, or what have you, I see nothing but incompetence, or non existent communication skills and no pride of workmanship. Often those in customer service don't even understand the question, let alone provide an adequate response. It can be hugely draining on one's time and nerves.No so with Dotto-One. I can't think of another company where staff have gone "above and beyond" to help a client the way David the technician who came to my location did, and did it with a smile. My chat friend, now retired from an I.T. career, is jealous of my internet speed, too! You cannot go wrong picking Dotto-One for your ISP. I wouldn't dream of looking elsewhere .... and I'm a very fussy guy!
Edward O.
22:25 14 Mar 19
If Dotto-one is offered in your building, switch over.Nam, David, and sales rep on the phone (whom I didn't get the name of. I'm sorry) were very accommodating, courteous, and efficient. Everything was transparent and explained to me upfront. Scheduling the installation was easy. I didn't need to pre-order or purchase a router. David was on time, and it only took him 10 minutes to install. There was no installation fees, hardware costs, or contracts.Most importantly, internet speed is as advertised unlike Teksavvy. I was never able to get advertised speed with Teksavvy even on installation day.
Michelle S
19:25 21 Feb 19
Excellent service. My tech David was super nice and highly professional. Quick install. They run their own fibre. Fast connection. He even connected all my devices for me. Great rates no additional fees, just the first month's payment. Very impressed. Highly recommend them!
Max M.
20:08 15 Feb 19
Super friendly customer service, extremely fast installation and its AFFORDABLE. Cancelled my Bell services last week.
Barbara F.
22:19 28 Jan 19
Dotto-One is very efficient, quick and go above and have great customer service. Thank you so much, Ian!!
Abdullah F.
16:11 24 Jan 19
Amazing customer service! I had a very niche connectivity problem which Dotto one fixed over night. Super friendly people with extremely quick service!
Ted A.
13:46 13 Jan 19
From initial inquiry through the installation process and ongoing support and provision of service, Dotto-One gets a 10 out of 10! These folks get customer service. What a pleasure to deal with a company that truly cares about and values their customers! Love the service. Reliable and consistent. Thanks!
Mahyar A.
01:55 28 Dec 18
I have used Dotto-One for over a year and can honestly say their service is as good as, or better than, the majors providers. And responsiveness to questions or service issues is A1. I highly recommend them based on my experience.
Timothy W.
05:50 22 Dec 18
I appreciate the cheerful and responsive customer service which "goes above and beyond", as well as the stable and reliable network system.
RMartin L.
00:38 22 Dec 18
Great customer service and very reliable internet service provider! Definitely a go to service provider you can count on!!!
Paul B.
23:46 21 Dec 18
Overall excellent service which is a rarity in today’s world!
JC T.
23:39 21 Dec 18
Awesome company, great service and efficient at solving issues quickly! Highly recommend!
Nara M.
00:21 25 Oct 18
Great service, highly recommend if its available in your building.
Slecky L.
15:33 03 Oct 18
Dotto-One beats out the bigger companies with customer service. They are trustworthy and do not make the mistakes bigger companies do with bills. They remain competitive and are really worth looking into if available in your area.
Iris H de M
21:32 27 Jul 18
I have been Dotto-One customer for more than 2 years and they have not given me any reason for me to complain about. Excellent tecnical support and excellent customer service.
Kacy L.
03:23 15 Mar 18
Really impressed with this company:
1) Customer service is A+
2) Internet is fast & price is competitive
3) No hassle installation
David came to my unit for installation, and he was friendly, fast, and knowledgeable.
Definitely recommend.
1) Customer service is A+
2) Internet is fast & price is competitive
3) No hassle installation
David came to my unit for installation, and he was friendly, fast, and knowledgeable.
Definitely recommend.
David E G.
22:48 01 Jan 18
Excellent value for the money. Prompt, courteous and technically competent service that is easy to reach by telephone. They own their own fiber and are not just a reseller.
Majdi E.
08:54 28 Dec 17
Fast speeds, unbeatable prices and extremely friendly staff and customer support. In the couple of times I contacted them for support (regarding custom wireless router setup) they technical staff was extremely helpful, responsive and supportive. Never going back to Bell, Rogers or Teksavvy
Ehsan F.
01:16 16 May 17
Love it! High quality service at a relatively low price. I switched two months ago from Rogers and so far it's been great. I've had no problems whatsoever. Stable connection at promised speed at all times. When I first called, I was on the phone for like 5 minutes. They send a technician the same day and he had it all installed within half an hour.
Joseph I.
21:11 25 Apr 17
Dotto-One was, hands down, the best internet service provider I have experienced in Toronto. Dotto-One was professional, reliable, friendly, and always helpful with matters related to support and/or technical questions/issues. Installation and support are followed-up promptly and technicians give you a time when they will visit, unlike other providers who don't even show up at times. A lot of other companies could learn a thing or two from Dotto-One. Best internet in Toronto!!!
Clay D.
17:51 06 Jul 16
Awesome delivery and service . I'm glad i switched to Dotto-One. It's simply "top-drawer," and i recommend it to my friends and their friends...
Sarah D.
02:52 14 May 16
We just moved into an apartment on St Joseph street and there was an information card in the lobby about dotto one Internet. Everywhere else we looked for Internet was so expensive or not enough data or limited data. So we tried dotto one and just to start off we went with the cheapest. All of them have unlimited data. I signed up and made an appointment for Monday but then they rang this morning and had a free slot today which was great. The man named David who set it all up and installed everything was so nice and so helpful. Really great service and value!
