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Dotto-One is a Toronto Internet Service Provider focused on bringing you the fastest High Speed Internet with no data caps at affordable rates.

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Is Dotto-One in your Building?

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Nick Yang
04:07 01 Sep 20
Best ISP I've ever had 😀 Fast Internet, friendly & fast customer service & extremely great rate for the speed they offer! It's been my pleasure been their customer for the past few years.
Anurag Arora
22:19 31 Aug 20
Super awesome provider. I was with Dotto One for almost 4 years and I don't remember ever calling them for any service related issues. And when I did call, I always got through to someone within a few minutes. Unbelievable customer service and a great group of people. I highly recommend anyone to use Dotto One if they serve your neighbourhood.
Vincent De Freitas
22:12 27 Aug 20
Today is a sad day. Im moving from my condo to a neighborhood without Dotto. They had a table the lobby one day a couple years back. Their prices were better than bell and lines were good to go. We had it set up and never had an issue. In fact, I've received proactive emails that they updated my firmware or that they fixed a channel conflict on my router settings to ensure better service.My credit card expired before I could update it and they were gracious and patient, never interrupting service while I got things accurate again. I'm genuinely bummed that they're not moving with me. Emailed in my cancellation request this morning. Nam called in the evening to confirm. Thanks for the service girls and guys.
Vincent Chen
17:23 20 Aug 20
I live in the Polo I condo building in Toronto and have been really pleased and appreciative with the quality service of Dotto One. They're incredibly responsive and the quality / service provided has been top notch. Really fortunate to be living in a Dotto One serviced building.
Andrew Goatcher
18:30 06 Aug 20
Signed up with Dotto after they became available in my building and I am very happy I did. I signed up for the 500 MBPS service and it was not available yet, so they gave me the 200 MBPS service for free, until the 500 is available. The technician (David) who serviced the install was fantastic and very knowledgeable about the company and product. To top it off, I have had Bell's Gigabit service for 2 years and never reached over 200 MBPS. With Dotto One's 200 MBPS service, I am getting 200 MBPS, IMAGINE THAT? The big telecoms could NEVER! Highly recommend!
Bishal Karki
13:30 06 Aug 20
Very good service. I am enjoying it.
David Ramback
13:38 02 May 20
I could not connect to the internet with my laptop. All other devices we own continued to connect to the internet with no problem. I spent 90 minutes on the phone with my laptop's technical support team with no resolution. After spending about 10 minutes on the phone with Ian from Dotto-One, my problem was solved. The solution was not a Dotto-One issue but Ian went out of his way to assist me. It should have been solved by my laptop's technical support team. This is the second or third time I've interacted with Dotto-One tech support in the last 18 months. They always provide extraordinary customer support. Bravo Dotto-One! Thanks again Ian!Cheers,David
Nabilah Chowdhury
14:18 25 Apr 20
Had troubles with my internet connection and Dotto-One was able to come set up and get me going within 12 hours of calling. Service was outstanding.
Mike Taglione
22:43 20 Apr 20
Fast reliable service and quick responses/action taken when the rare issue did arise.
Xinnan Li
17:33 31 Mar 20
So far so good! I am tired of gettin gripped of by Bell (paid $120 for Gigabyte speed, getting 108 mbps at best). So decided to switch to Dotto One, whole process went super smoothly and now i'm paying $50 for 100mbps but actually getting 100mbps. Bell should be ashamed!
je patrick
17:46 29 Jan 20
I highly recommend Dotto One internet service. It’s a company with a first rate ultra high speed internet product and great team of staff who provide excellent service. I have nothing but good things to say about this company. They deliver internet that exceeds the speed, quality and service of the biggest companies (and I have been with both) for less cost. Very happy customer.
Dmh 2000
02:02 17 Jan 20
I can only say amazing things about Dotto-One Fibre internet. Best customer service , best instalment service above and beyond, best price for Fibre internet. Thank you. !!!!!Never knew this was an option in my building and so glad I do now. 👍😃
Marc Watkins
22:05 06 Jan 20
Speed is as advertised. Customer service is in cananda and quick to answer the phone and help. The prices are great, and ive never had a real issue with connectivity. Great service.
David Greig
18:39 27 Dec 19
Called on a Sunday afternoon about a problem and got a callback from a tech in just a few minutes. The tech resolved the problem with me on the phone and adjusted my profile so that future firmware releases wouldn't mess with my personal settings. Just try and get this kind of service from the big guys!
Julie Khaner
00:53 27 Dec 19
Great service, reliable internet. Don't know what more you could ask for. Highly recommended.
Hubba Haraba
02:46 27 Nov 19
My god the customer service and technical support was amazing super and professional, knowledgeable, helpful, plus efficient. The gentlemen came over to connect my service called me about an hour before to verify one more time that he was on his way (along with the e-mail confirming my appointment earlier in the day). He was very knowledgeable and explained everything to a tee (the difference between logging into normal wifi and 5G). Plus, he ensured everything was up and running before he left. Thanks Dave, you were awesome (P.S. you left your little flash light behind). Very happy with the internet quality, super impressed with the customer service and home service. I recommend this to everyone that can get Dotto-One service at City Park Co-op or anywhere that has the service. Last, I recommend Dotto-One toget a training team together to teacher other companies about GOOD CUSTOMER SERVICE. GOOD JOB and very satisfied
Morgan Smith
01:20 27 Nov 19
Not rogers bell or Telus, best costumer dmservice I’ve ever received from an ISP HANDS DOWN. Better speeds and prices than any competitors, would love to see them able to get into residential because they crush the competition in every way
Charles Fisch
21:55 22 Nov 19
DOTTO-ONE is an awesome internet provider (ISP). I got a "free installation" appointment the next day. David the technician quickly prepared wiring and installed the "free" modem. He even set up my TV and phone and explained things —just out of kindness. They have 24/7 tech support !! I do Internet SpeedTests at various times of the day and they are always 50MBPX as promised —never any fading service. I am very satisfied.
Ujjawal Madan
22:13 12 Nov 19
Been with them for almost two years now. Just had some internet connectivity issues. Called them up and they immediately picked up. Spoke with David who is a super nice guy, although the others are nice too when I called before, and it turned out it was a modem issue which wasn't even their fault. Super easy, super awesome, very reliable. Good service like this is hard to come by. And I give a lot of negative reviews on GMaps haha. Thank you David and Dotto One Team!!
Alistair Munro
04:33 07 Nov 19
This is by far the best internet I've ever had while living in downtown Toronto. If you've never heard of this company you should definitely check out to see if you can get service from them. I know that they only serve as some of the buildings in that area but everybody that gets them will be extremely happy! Definitely the fastest upload and download speed I've ever had with any provider anywhere I have ever lived. Also the one time my building had a power failure and there was an interruption they phone me almost immediately. I was flabbergasted! You'll never get service this good from any other internet provider oh, that's just a fact!
Glyn Waterfall
16:40 08 Sep 19
Dotto-One customer since 2016.From my initial enquiry through the whole installation process and the continued support and providing a superb service.I give Dotto-One a 10 ++++++ rating.David and Ian have always provided a superb service where nothing is too much trouble and always take the time to make sure that the customer fully understands.It is a genuine pleasure to deal with a company that cares about their customers and values their customers. It is a true rarity in todays day and age and greatly appreciated.I would highly recommend Dotto-One to anyone.Keep up the fantastic work guys.Glyn Waterfall
Stephanie Hung
23:51 28 Aug 19
Dotto's internet has been flawless!! When I had to move and discontinue my service they even pro-rated my service and gave me credit back.
Rick West
16:51 19 Jul 19
Great customer services with good options for high speed internet.
Merle Matheson
19:09 06 Jun 19
The guys Ian and David are great. Personable, so friendly, very patient when they talk me through things over the phone, always able to come to me to fix what I find out to be a silly thing, no complaints. Everyone I've talked to on staff are wonderful, and the price is right!
Eleonora Goman
16:23 26 Apr 19
We switched from the big internet/ phone provider to Dotto One. Small company, great service! Competitive rates. Dotto One is very flexible and accommodating with the installation schedule. Even with our complex setup, the customer service and technical support went above and beyond: super professional, knowledgeable, helpful, and efficient. Very happy with the internet quality; looking forward to starting our experience with the home phone .
thatguy there
00:52 09 Apr 19
I can't say enough good things about how great my experience with Dotto-One has been. Even before I get to the quality of their product, let me say just what a joy it is to interact with their staff at every level. These days it seems that at every step, whether it be a grocery store, insurance provider, renovation contractor, or what have you, I see nothing but incompetence, or non existent communication skills and no pride of workmanship. Often those in customer service don't even understand the question, let alone provide an adequate response. It can be hugely draining on one's time and nerves. No so with Dotto-One. I can't think of another company where staff have gone "above and beyond" to help a client the way David the technician who came to my location did, and did it with a smile. My chat friend, now retired from an I.T. career, is jealous of my internet speed, too! You cannot go wrong picking Dotto-One for your ISP. I wouldn't dream of looking elsewhere .... and I'm a very fussy guy!
Edward Oh
22:25 14 Mar 19
If Dotto-one is offered in your building, switch over. Nam, David, and sales rep on the phone (whom I didn't get the name of. I'm sorry) were very accommodating, courteous, and efficient. Everything was transparent and explained to me upfront. Scheduling the installation was easy. I didn't need to pre-order or purchase a router. David was on time, and it only took him 10 minutes to install. There was no installation fees, hardware costs, or contracts. Most importantly, internet speed is as advertised unlike Teksavvy. I was never able to get advertised speed with Teksavvy even on installation day.
Catherine Robinson
17:37 01 Mar 19
Just completed an install with David and after having Rogers, this experience was a complete 180. David was friendly, prompt, thorough, detail oriented (made sure the router was physically configured based on how my other equipment was organized), checked in to provide an update on when he was arriving, checked not only the hard wired speeds but the wireless as well and reconfigured to minimize interference.... and the list goes on. When I replied to their booking service making an address correction, a HUMAN responded to me 👏🏾. Also- you can actually book an install time vs. a window when ordering the service. I found them by googling RELIABLE and AFFORDABLE internet; add to that actual customer service... WINNER! This is only day 1 of service but I am already VERY happy I made the switch.
Michelle S
19:25 21 Feb 19
Excellent service. My tech David was super nice and highly professional. Quick install. They run their own fibre. Fast connection. He even connected all my devices for me. Great rates no additional fees, just the first month's payment. Very impressed. Highly recommend them!
Max Merinov
20:08 15 Feb 19
Super friendly customer service, extremely fast installation and its AFFORDABLE. Cancelled my Bell services last week.
Barbara Francoeur
22:19 28 Jan 19
Dotto-One is very efficient, quick and go above and have great customer service. Thank you so much, Ian!!
Abdullah Farouk
16:11 24 Jan 19
Amazing customer service! I had a very niche connectivity problem which Dotto one fixed over night. Super friendly people with extremely quick service!
Ted Aleck
13:46 13 Jan 19
From initial inquiry through the installation process and ongoing support and provision of service, Dotto-One gets a 10 out of 10! These folks get customer service. What a pleasure to deal with a company that truly cares about and values their customers! Love the service. Reliable and consistent. Thanks!
Mahyar Anklesaria
01:55 28 Dec 18
I have used Dotto-One for over a year and can honestly say their service is as good as, or better than, the majors providers. And responsiveness to questions or service issues is A1. I highly recommend them based on my experience.
Timothy Walsh
05:50 22 Dec 18
I appreciate the cheerful and responsive customer service which "goes above and beyond", as well as the stable and reliable network system.
Mouhanad Alkurdi
00:18 22 Dec 18
So far very good, highly recommended.
Renzo Pella
00:10 22 Dec 18
Absolutely great service with Dotto-One, and very affordable. They also provide very personable customer service. Highly recommend over the giants.
Neil Gillis
23:50 21 Dec 18
Ditto-One has been efficient and professional. They responded to any requests I had swiftly. Very User Friendly company. Thanks.
Archie Kenyon
23:33 21 Dec 18
I have been very impressed with Dotto-One. I switched from Rogers and instated getting slightly better speeds for less price. But the biggest win is the service. When something goes wrong, the Dotto-One team agent catches it before I do. I once had an issue with the connection. I called and got through to a live person right away. Then a service tech came within an hour. These are things you can't dream of with Bell or Rogers.
Sharon Tsai
19:37 25 Sep 18
I've been with Dotto-One for over two years. Making the switch from Rogers was the best thing I've done. To everyone at Dotto, thank you!! Gone are the days where I dread calling tech support and the minutes wasted in automated menus, etc. just hear "try unplugging your modem". Three rings is all it takes to reach customer service at Dotto and they know you by name! Today I encountered a frustrating and peculiar problem with my IP. David said he'll try everything he can to find a solution for me. 2 hours later he called back cheerily to say he figured it out. This is the best customer service I've ever received from a company. Make the switch now!!!
Suzanne Morrow
17:37 06 Sep 18
I called Dotto One wondering about slow performance and they determined my speed was great and then helped me look at other possible causes; after talking on the phone, a technician came by 15 minutes later and fixed my computer's performance.
John McLaughlin
17:26 21 Jul 18
Dotto-One is great! I have been a customer for 2 years now. Tonight (Friday) I got a new laptop and was able to connect fine, but a few minutes later all attempts to engage the Wi-Fi failed. I called the laptop provider and they wouldn’t be able to do anything for “2-3 business days” (heading into the weekend that meant 4-5 days). I was pretty sure it was a problem with the machine, not Dotto-One, but I called their customer support nonetheless. Ian was fantastic, talking me through a number of steps until we located a fix on the laptop and restored full internet access. Fantastic service on something that wasn’t even their responsibility!I'd give more than 5 stars if that was possible.
lee saunders
10:49 15 Jun 18
Fast, efficient, very friendly service. Solved my questions quickly. Very pleased.
Sy Zawsky
21:50 02 May 18
Prompt, competent, helpful technical services provided by David were outstanding and much appreciated. Way to go, Dotto-One!
JC Trudel
16:29 01 Mar 18
Awesome company and best customer service out there! 🙂
Hui Chen
03:28 26 Jan 18
One of the best service in town I believe. Let Rogers slowly kill themselves and let small firm like Dotto-One grow
Iris Herrera
12:45 23 Dec 17
Dotto-One internet and its customer service are excellent. I have had their Internet for almost 1 year and I have not had any issue to complain about. Try them and you will forget about complaining
Meera Kamra-Kelsey
13:56 01 Nov 17
We recently switched to Dotto One for our condo from one of the major providers. Initial on-site set up was knowledgeable, friendly and provided extra quickly. We are impressed by the high speed and reliability of the service and continuing reactive support if we need it.
Joe Raposo
22:23 05 Jul 17
One of the best service provider , we have them for 2 years and never had a problem, great price and the best service
Ehsan Farasat
01:14 16 May 17
Love it! High quality service at a relatively low price. I switched two months ago from Rogers and so far it's been great. I've had no problems whatsoever. Stable connection at promised speed at all times. When I first called, I was on the phone for like 5 minutes. They send a technician the same day and he had it all installed within half an hour.
Warren Buddin
11:37 28 Apr 17
I was excited to cancel the slow, expensive internet service with Bell. When Dotto One became available in my building, I was one of the first to sign up. The service is fast and reliable, and much more competitively priced than the big competition. They started off small, so their service has always been friendly and personable. My experience over the years I have been with Dotto One has been 5/5.
Leroy Kugle
21:29 23 Feb 17
I've had Dotto One for 8 months. It's fast and reliable.I had Bell Fibe internet for many years. Over the last 2-3 years, service had deteriorated significantly. The speed had dropped, and I had many outages and other problems: Bell disconnected one of my phone jacks (it had a short?) and ran an internet connection to another, making it unusable.I was skeptical of Dotto One at first, but their tech support was very helpful resolving some concerns and issues that I had, even before I signed up.Their technician was professional, and he fixed the problems with the jacks that Bell had created. He also moved the modem from my bedroom where Bell had insisted it had to be, back to my office where it used to be before all of the problems started with Bell.
Ilango Karunanithy
15:17 10 Jan 17
Have been with Dotto-One for the last 4 months (previously with Teksavvy) and couldn't be happier. Their speeds have been consistent and I have not had any outages thus far. Highly recommend them.
Kaven Kafshbarghi
15:15 04 Jan 17
Dotto-One is an incredible company. Their small group is a powerful one. I have experience with half a dozen different carriers and it wasn't until I signed up with Dotto-One that I have actually been truly satisfied. They add great value.
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